Q1. What is the CBRE DigiVerse app?<\/div><\/div>CBRE DigiVerse App is a revolutionary, secure, and intuitive mobile solution for monitoring and managing field operations like critical equipment inspections (CEI). It enables and empowers the frontline workers (CBRE Technicians and sub-contractor technicians) seamlessly to report:<\/span>\u00a0<\/span><\/p>\n\nCBRE Critical Equipment Inspection Compliance to CBRE client GIDS standards<\/span>\u00a0<\/span><\/li>\nEnforced through work order-based workflows<\/span>\u00a0<\/span><\/li>\nIN (Inspection) Work order updates and closure\u00a0<\/span>\u00a0<\/span><\/li>\nCorrective maintenance (CM) follow-on work orders (Parent \/ Child)<\/span>\u00a0<\/span><\/li>\nPhotos and parts\/material used<\/span><\/li>\n<\/ol>\n<\/div><\/li>Q2. What types of devices are compatible with this app?<\/div><\/div>Here is a condensed list of compatible devices:<\/span><\/p>\n\nAndroid phones (Android 9.0 +)<\/span><\/li>\nAndroid tablets (Android 9.0 +)<\/span><\/li>\niPhone (iOS 13.0 +)<\/span><\/li>\n<\/ol>\n<\/div><\/li>Q3. What type of device permissions does this application need?<\/div><\/div>CBRE <\/span>DigiVerse<\/span> requires permission for push notifications, media and camera. Please provide all the required permissions for the proper functioning of the application.<\/span><\/p>\n<\/div><\/li>Q4. How do I create an account?<\/div><\/div>You can’t create an account by yourself. Write to us at support.digiverse@3point3labs.com, and we will create an account for you after the license purchase and proper verification.<\/p>\n<\/div><\/li>Q5. Why can\u2019t I log into the app?<\/div><\/div>Please check your device\u2019s network status. <\/span>During login your device must be connected to the internet. <\/span>You<\/span> will be able to use the application offline once all the relevant data is synced. The user will not have to log into the app whenever they want to use it. <\/span>Please write to us at<\/span> <\/span>support.digiverse@3point3labs.com<\/span><\/span><\/a> if <\/span>you <\/span>still have trouble login<\/span> in<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/li>Q6. Why can\u2019t I receive the OTP when logging into the app?<\/div><\/div>You might have network connectivity issues<\/span>. Try switching off and on your device\u2019s internet. And request for the OTP again. <\/span>Getting the OTP delivered to your mailbox might take a few minutes<\/span>. <\/span><\/p>\n<\/div><\/li>Q7. For how long the login OTP is valid?<\/div><\/div>The OTP code is only valid for 15 minutes.<\/span><\/span><\/p>\n<\/div><\/li>Q8. My account\u2019s been disabled, what can I do?<\/div><\/div>An a<\/span>ccount<\/span> is disable<\/span>d<\/span> only if suspi<\/span>c<\/span>ious activities like credentials sharing <\/span>are<\/span> detected<\/span> or the admins have requested to <\/span>block a particular user from <\/span>the CBRE <\/span>Verse<\/span> app. <\/span>Please write to us at <\/span><\/span>support.digiverse@3point3labs.com<\/span><\/span><\/a> to know the exact reason and steps to get the ac<\/span>count activated again. <\/span><\/span><\/p>\n<\/div><\/li>Q9. How do I change my account email address?<\/div><\/div>Once a license is assigned to an email address, changing the email address is not possible. If a user has left the company, their account can either be deactivated or deleted.<\/p>\n<\/div><\/li>Q10. How do I delete my CBRE DigiVerse app account and personal information?<\/div><\/div>If you wish to delete your account and personal information, send an <\/span>E<\/span>m<\/span><\/span>ail to us at <\/span><\/span>support.digiverse@3point3labs.com<\/span><\/span><\/a><\/p>\n<\/div><\/li>Q11. How to log out?<\/div><\/div>Tap on the Monogram in the top left corner of the home screen, and then select Logout to log out of the CBRE <\/span>DigiVerse<\/span> Mobile App.<\/span><\/p>\n<\/div><\/li>Q12. For how long can I remain logged in to the app?<\/div><\/div>You can remain logged in to the app as long as any of the following condition is not met:<\/span>\u00a0<\/span><\/p>\n\nYou manually log out of the app.<\/span>\u00a0<\/span><\/li>\nIf you are inactive for a month, you will be logged out automatically.<\/span>\u00a0<\/span><\/li>\nSimultaneous login on multiple devices is detected.<\/span>\u00a0<\/span><\/li>\nCredentials are shared with a different user<\/span><\/li>\n<\/ol>\n<\/div><\/li>Q13. How to use the app in offline mode?<\/div><\/div>You have to put your device in offline mode to use the app in offline mode. You can either:<\/span>\u00a0<\/span><\/p>\n\nSwitch on the airplane\/flight mode<\/span>\u00a0<\/span><\/li>\nTurn off the mobile data and Wi-Fi<\/span>\u00a0<\/span><\/li>\n<\/ol>\nPlease note that you will be able to use the application in offline mode only <\/span> after all the relevant data is synced. So, before enabling offline mode make sure that all the required data is synced. Ensure that once the device is back online, you must open the app to upload the inspection data and images to the DigiVerse Server.<\/p>\nNOTE:<\/strong> To ensure that your device can receive important calls and SMS, it is advised to disable mobile data and Wi-Fi instead of activating airplane\/flight mode.\n<\/span><\/p>\n<\/div><\/li>Q14. How to use the app in online mode?<\/div><\/div>Connect your device to the internet to use the app in online mode. You must:<\/span>\u00a0<\/span><\/p>\n\nSwitch off the airplane\/flight mode<\/span>\u00a0<\/span><\/li>\nTurn on the mobile data or Wi-Fi<\/span>\u00a0<\/span><\/li>\n<\/ol>\n<\/div><\/li>Q15. Does CBRE DigiVerse allow simultaneous multi-device login?<\/div><\/div>No, simultaneous login on multiple devices is not allowed. If the user logs into a new device<\/span>,<\/span> the old device login will be invalidated, thus resulting in automatic logout and loss of inspection-related data from your device.<\/span><\/p>\n<\/div><\/li>Q16. Can I share my app credential with my colleague?<\/div><\/div>User account credentials like email and OTP sharing are prohibited. Doing this might result in account suspension.<\/p>\n<\/div><\/li>Q17. How do I change the app language?<\/div><\/div>Tap on the Monogram to access the sidebar menu, then Tap on About to change the language of the app.\u00a0 Language change does not apply to data coming from Maximo, but it applies to the rest of the application\u2019s interface.<\/p>\n<\/div><\/li>Q18. Why am I still seeing some data in English, even after the language change?<\/div><\/div>Well,<\/span> the language change does not apply to data coming from Maximo, but it applies to the rest of the application\u2019s interface. If it is a UI-related issue, p<\/span>lease write t<\/span>o us at <\/span><\/span>support.digiverse@3point3labs.com<\/span><\/span><\/a> with a snapshot of the app.<\/span><\/span><\/p>\nFor translation issues with job plans and job tasks please raise the issue at\u00a0https:\/\/app.smartsheet.com\/b\/form\/8a9ede37e73e4836b6a9a72637251fe7<\/a><\/p>\n<\/div><\/li>Q19. During an inspection how many evidence pics can I attach and how?<\/div><\/div>Users can upload a maximum of two evidence photos for tasks that have been passed. When dealing with Non-Compliance tasks, you are allowed to upload up to four evidence photos before the repair and two photos after the repair. For both pre and post-inspection asset photos, you can upload up to two photos. Additionally, you can upload up to five photos for any additional documents. Please be aware that you can only use your device’s camera to upload photos, as uploading photos from your device’s gallery is not permitted to prevent any deceptive practices.<\/p>\n<\/div><\/li>Q20. Is it possible to upload photos from the device gallery?<\/div><\/div>
![](\"https:\/\/media.3point3labs.com\/wp-content\/uploads\/2023\/01\/06175239\/CBRE_mob.png\")
<\/a><\/span><\/div><\/div><\/div>