CBRE DigiVerse App is a revolutionary, secure, and intuitive mobile solution for monitoring and managing field operations like critical equipment inspections (CEI). It enables and empowers the frontline workers (CBRE Technicians and sub-contractor technicians) seamlessly to report: 

1. CBRE Critical Equipment Inspection Compliance to CBRE client GIDS standards 
2. Enforced through work order-based workflows 
3. IN (Inspection) Work order updates and closure  
4. Corrective maintenance (CM) follow-on work orders (Parent / Child) 
5. Photos and parts/material used

Here is a condensed list of compatible devices:

1. Android phones (Android 9.0 +)
2. Android tablets (Android 9.0 +)
3. iPhone (iOS 13.0 +)

CBRE DigiVerse requires permission for push notifications, media and camera. Please provide all the required permissions for the proper functioning of the application.

You can’t create an account by yourself. Write to us at [email protected], and we will create an account for you after the license purchase and proper verification.

Please check your device’s network status. During login your device must be connected to the internet. You will be able to use the application offline once all the relevant data is synced. The user will not have to log into the app whenever they want to use it. Please write to us at [email protected] if you still have trouble login in. 

You might have network connectivity issues. Try switching off and on your device’s internet. And request for the OTP again. Getting the OTP delivered to your mailbox might take a few minutes.

The OTP code is only valid for 15 minutes.

An account is disabled only if suspicious activities like credentials sharing are detected or the admins have requested to block a particular user from the CBRE Verse app. Please write to us at [email protected] to know the exact reason and steps to get the account activated again.

Once a license is assigned to an email address, changing the email address is not possible. If a user has left the company, their account can either be deactivated or deleted.

If you wish to delete your account and personal information, send an Email to us at [email protected]

Tap on the Monogram in the top left corner of the home screen, and then select Logout to log out of the CBRE DigiVerse Mobile App.

You can remain logged in to the app as long as any of the following condition is not met: 

1. You manually log out of the app. 
2. If you are inactive for a month, you will be logged out automatically. 
3. Simultaneous login on multiple devices is detected. 
4. Credentials are shared with a different user

You have to put your device in offline mode to use the app in offline mode. You can either: 

1. Switch on the airplane/flight mode 
2. Turn off the mobile data and Wi-Fi 

Please note that you will be able to use the application in offline mode only after all the relevant data is synced. So, before enabling offline mode make sure that all the required data is synced. Ensure that once the device is back online, you must open the app to upload the inspection data and images to the DigiVerse Server.

NOTE: To ensure that your device can receive important calls and SMS, it is advised to disable mobile data and Wi-Fi instead of activating airplane/flight mode.

Connect your device to the internet to use the app in online mode. You must: 

1. Switch off the airplane/flight mode 
2. Turn on the mobile data or Wi-Fi 

No, simultaneous login on multiple devices is not allowed. If the user logs into a new device, the old device login will be invalidated, thus resulting in automatic logout and loss of inspection-related data from your device.

User account credentials like email and OTP sharing are prohibited. Doing this might result in account suspension.

Tap on the Monogram to access the sidebar menu, then Tap on About to change the language of the app.  Language change does not apply to data coming from Maximo, but it applies to the rest of the application’s interface.

Well, the language change does not apply to data coming from Maximo, but it applies to the rest of the application’s interface. If it is a UI-related issue, please write to us at [email protected] with a snapshot of the app.

For translation issues with job plans and job tasks please raise the issue at https://app.smartsheet.com/b/form/8a9ede37e73e4836b6a9a72637251fe7

Users can upload a maximum of two evidence photos for tasks that have been passed. When dealing with Non-Compliance tasks, you are allowed to upload up to four evidence photos before the repair and two photos after the repair. For both pre and post-inspection asset photos, you can upload up to two photos. Additionally, you can upload up to five photos for any additional documents. Please be aware that you can only use your device’s camera to upload photos, as uploading photos from your device’s gallery is not permitted to prevent any deceptive practices.

Uploading photos from the device’s gallery is not allowed. It’s a security feature.

If you have submitted the inspection offline, open the CBRE DigiVerse app in online mode to upload the inspection data to the DigiVerse server.  

It is important that you must keep the app in the foreground until all the images are uploaded. Do not kill/minimize the app while data is uploaded to the server. Once everything is uploaded you will receive an email notification.

If you have the right to download the reports from the app, you can use the download report tile of the app to search for the desired inspection report and share it using the share button.

Tap on the Monogram to access the sidebar menu, then Tap on About to view the current version of the app. 

A maximum of two inspections are allowed to be paused. So, if you have two inspections paused already, then you can’t pause any more inspections. Either complete the paused inspections or delete them from the paused inspection list to pause a different inspection.

Tapping the “Help Center” button on the application’s sidebar menu will take you to the Support page, where you can raise a ticket. You may also contact our support team by direct email at [email protected]

You can contact:

1. Manager at [email protected], if no information is available from the L-1 Team or if the information received does not meet expectations.
2. Head-Product at [email protected], when no satisfactory information is available from other levels.

Please write to us at [email protected] with the following details to request a new feature:

1. State clearly what the feature is.
2. Describe how it might work. 
3. Explain what problem the feature would solve. 
4. Describe a scenario that shows the proposed feature at work

Please submit your valuable feedback via email at [email protected]

If you wish to delete your support portal account and personal information, send an Email to us at [email protected]

Here is the link to our privacy policy.

Here is the link to the Terms and Conditions.

The application’s local data synchronisation with the DigiVerse backend is triggered on the following activities:

1. When the user logs into the app.
2. When the user submits any inspection (or work order).
3. When the user kills the app or closes the app and reopens it.

To see the last synchronisation date and time, tap on the monogram to access the sidebar menu and then tap on the menu item named “Status”. If the last synchronisation timestamp is outdated, just kill/close the app and reopen it to sync the app with DigiVerse backend and fetch the latest inspections (or work orders).

This message appears when the permission for push notifications is denied for the CBRE DigiVerse app. Please provide all the required permissions for the proper functioning of the application.

To enable push notifications for CBRE DigiVerse app:

1. Go to your device’s setting app.
2. Scroll down and tap on the “Notifications” or “Apps & notifications” option.
3. Find CBRE DigiVerse App in the list and tap on it.
4. Toggle on the “Allow Notifications” option.

You can raise maximo-related issues at https://app.smartsheet.com/b/form/8a9ede37e73e4836b6a9a72637251fe7

No, the CBRE DigiVerse doesn’t have the functionality to directly assign/reassign work orders. Work order assignments are handled by Maximo, which is responsible for assigning vendor/realm codes to work orders. The app communicates with Maximo and presents users with work orders assigned by Maximo, taking into account the vendor/realm code, country and user roles.

No, the CBRE DigiVerse app does not have the capability to directly assign or reassign work orders. Instead, work order assignments are managed by Maximo. The app interacts with Maximo to display users with work orders assigned by Maximo, considering factors such as the vendor code, and country. As a result, all employees from a specific vendor can view all the open inspections assigned to that vendor.

No, it is not feasible to combine inspection reports from multiple work orders conducted on the same day for a single asset or station. Each work order submitted by the user and accepted by Maximo generates an individual inspection report.

CBRE DigiVerse licenses are assigned on a per-user basis, rather than to the vendor company as a whole. Therefore, each vendor within the company must obtain individual licenses if they wish to use the CBRE DigiVerse app. It’s important to note that sharing of credentials is prohibited, and simultaneous login on multiple devices is not permitted. Violation of these rules will result in automatic logout and potential loss of inspection data.

The CBRE DigiVerse app only displays inspections that are assigned to users based on vendor/realm code and have statuses such as Dispatched, In progress and Acknowledged. Work orders that are closed, completed, or on hold are not shown on the CBRE DigiVerse app.

The CBRE DigiVerse app does not provide dashboard functionality. Users should utilize the MyVantage tool to access the dashboard and analyze relevant information, allowing them to take appropriate actions based on the insights gained.

The force upload button is not intended for manual uploads. The upload process will occur automatically as usual. However, if for any reason the automatic upload fails, this button can be used as a backup option.

The “Download reports” feature is only available for global and country admins. CBRE MTs and L3 users will not see this option.

Currently, the Inspection Report is only accessible to country administrators and individuals whose email addresses have been input into the application at the time of the inspection. If users provide their email addresses in the app, they will also receive the report.

The issue might arise from the master data download not being successful.

We recommend the following steps:

1. Kill and Reopen the App: Close the application and reopen it 2 to 3 times, leaving a gap of at least 1 minute between each cycle. This action should trigger the download of the master data. Check if the Classification Categories list appears.
2. Logout and Log Back In: If the issue persists, log out of the application and then log back in. This process will initiate the download of the master data again. After logging back in, verify if the Classification Categories section is populated.